Shipping policy
WANTS BRAND Shipping Policy
Thank you for shopping with WANTS BRAND! Please review our shipping policy for information about how we process, ship, and deliver your orders.
1. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and holidays.
Processing times may vary during holidays, promotional events, or periods of high order volume.
2. Shipping Rates & Free Shipping
FREE standard shipping on U.S. orders of $100 or more.
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Domestic Orders (United States): Orders totaling $100 or more qualify for free standard shipping.
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Orders Under $100: Shipping charges are calculated at checkout based on the delivery destination, package weight, and available shipping methods.
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International Orders: Shipping charges apply to all international orders, regardless of order value.
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Expedited Shipping: Faster shipping options, when available, may incur additional charges.
Free shipping eligibility is based on the order subtotal after discounts and before taxes and shipping.
3. Shipping Methods
Available shipping methods and their associated costs are displayed during checkout.
4. Estimated Delivery Times
Estimated delivery dates depend on your location, the shipping carrier, and the shipping method selected at checkout.
Delivery estimates do not include order processing time unless otherwise specified.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
6. International Shipping
WANTS BRAND offers international shipping to eligible destinations.
International customers are responsible for applicable customs duties, import taxes, and other fees imposed by their destination country.
International shipments do not qualify for free shipping.
7. Incorrect Addresses & Undeliverable Packages
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before reshipment.
8. Shipping Delays
While we work to ensure timely delivery, shipping delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our control.
9. Shipping Questions
For questions about your order or shipping status, please contact:
Please include your order number when contacting us.
10. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible, preferably within 2 days of delivery.
Include your order number and photographs of the issue so our team can assist you.
11. Holiday Shipping
During holidays and peak shopping periods, processing and delivery times may be longer than usual. We recommend ordering early to avoid potential delays.
Thank you for choosing WANTS BRAND.
WE ARE NOT THE SAME.